Orders & Returns
My Tracking Number Says “Delivered,” But I Can’t Find My Package. What Should I Do?
We recommend the following for any shipment that displays "Delivered" but you're unable to locate the shipment: Wait 48 hours – Occasionally, packages are marked as delivered prematurely Check with neighbors or your mailroom Still missing? Email us! ...
"Expert Extras" our Rewards Program
Expert Extras launched in early 2025, gives back to professionals like you who make our community great. With every purchase, you earn points that can be redeemed for discounts on future orders. You always do more for your clients, so here’s an ...
Returns & Replacements
Return & Exchange Policy: We want you to be completely satisfied with your purchase. While we do not offer exchanges, eligible items can be returned within 30 days of delivery. Please review the details below to ensure a smooth return process. Return ...
Drop Ship/Direct-to-Client Orders & Supporting Virtual Clients
Supporting clients virtually has never been easier, and we’ve built the tools to help you succeed: Use our Direct-to-Client Order Form to send products directly to your clients — for free! Perfect for virtual consultations and out-of-town clients ...
Upon placing order, will it be reflected immediately in account order history
Yes, you will see your order in your order history once placed.
Can I edit an order once it has been placed?
Once an order has been placed, we cannot make any edits or complete cancellation requests. Thank you so much for understanding!
How do I access order forms?
You can access your order form within your Dasboard under "Order Forms" or under the "Shop" dropdown Use our "Wholesale Order Form" for shipments to your business and our "Direct-to-Client Order Form" for shipments to your clients.