My Tracking Number Says “Delivered,” But I Can’t Find My Package. What Should I Do?
We recommend the following for any shipment that displays "Delivered" but you're unable to locate the shipment:
Wait 48 hours – Occasionally, packages are marked as delivered prematurely
Check with neighbors or your mailroom
Still missing? Email us! Our support team will help investigate at orders@facerealityskincare.com with your order number.
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We’re unifying our Client and Professional online experiences into a single destination facerealityskincare.com.
Q: What’s happening to the Face Reality Skincare Professional site I usually visit? A: We’re unifying our Pro and consumer websites into one destination: facerealityskincare.com. You’ll no longer access the site via pros.facerealityskincare.com, but ...
Returns & Replacements
Return & Exchange Policy: We want you to be completely satisfied with your purchase. While we do not offer exchanges, eligible items can be returned within 30 days of delivery. Please review the details below to ensure a smooth return process. Return ...
I have multiple employees that access my account, how will they login?
Please take a look at our benefits of our employee program if your employees aren’t formally listed on your account. This will be the primary way to provide your employees with access while still maintaining security to your account. If this is not ...
Meet Your Success Team!
We're here to help you every step of the way. Customer Support Our Customer Support team assists with orders, account support, and troubleshooting. Whether you're tracking a shipment or need help navigating the site, we'll make sure you have what you ...