Getting Started
Partnering with Face Reality and becoming a wholesale partner
At Face Reality, our mission is to help everyone achieve clear skin for good. Every skincare professional we partner with: Receives comprehensive, standardized training to ensure they are fully prepared to uphold the high standards our brand is ...
We’re unifying our Client and Professional online experiences into a single destination facerealityskincare.com.
Q: What’s happening to the Face Reality Skincare Professional site I usually visit? A: We’re unifying our Pro and consumer websites into one destination: facerealityskincare.com. You’ll no longer access the site via pros.facerealityskincare.com, but ...
I Think My Client Had a Reaction to a Product. Who Do I Contact?
Please call our Acne Expert Success Team at (510) 351-1842 ext 3. (experts@facerealityskincare.com) immediately. You can also book an intake call with us here. We’ll guide you through: Evaluating the situation Adjusting product usage if needed ...
Continuing Education
Our Acne HQ offers a comprehensive continuing education library filled with: On-demand training videos Upcoming Events Calendar with forthcoming education events, in-person classes and webinars Treatment walkthroughs and technique tips Skincare ...
I Just Got Certified, Now What?
Congratulations! You're certified — here's your onboarding checklist: Sign Up for Orientation (held Mondays at 1pm PST!) Head to the Downloads section and get the latest and greatest information Make Your First Purchase – Start with a bundle or ...
Orientation – Mondays 1pm PST!
Join our live orientation sessions on Mondays! Whether you're just certified or need a refresher, this is a valuable opportunity to: Get fully acquainted with our platform and tools Learn how to maximize your account and resources Ask questions live ...
Meet Your Success Team!
We're here to help you every step of the way. Customer Support Our Customer Support team assists with orders, account support, and troubleshooting. Whether you're tracking a shipment or need help navigating the site, we'll make sure you have what you ...